Често задавани въпроси (FAQ)

Методите за плащане, които предлагаме са:

• Наложен платеж
• Банков превод

Нашите банкови сметки са:
Фирма: СЛИЙП ЗОНА ООД / SLEEP ZONE Ltd.
IBAN: BG32UBBS80021039533550
Банков код: UBBSBGSF
При банка: ОББ (Обединена Българска Банка)

• Лизинг чрез TBI
• с карта чрез ePay

Всички продукти, предлагани в онлайн магазин Sleepzone.bg, могат да се закупят на лизинг чрез TBI. При поръчки над 150 лв, лизингът е без оскъпяване на 4 равни вноски.

Всички постъпили поръчки в онлайн магазин Sleepzone.bg, независимо дали са направени през сайта, чат системата или по имейл адреса се обработват от нашите служители. В рамките на 24 часа получавате обаждане за потвърждение и уговорка за доставката от нашия Отдел Логистика. Поръчки, които са постъпили след 16,00 ч. се обработват на следващия ден.

Всички цени в онлайн магазин Sleepzone.bg са с включено ДДС!

Всички продукти, предлагани в онлайн магазина, се доставят напълно безплатно до посочен адрес. Доставките се извършват с куриерска фирма ЕКОНТ.

Срокът за доставка на всички налични продукти е в рамките на 2-5 работни дни. В случай че продуктът не е наличен, наш служител ще се свърже с вас, за да ви уведоми за срокът на изработка и доставка.

Да, изработват се матраци в размери по ваш избор. За повече информация, трябва да се свържете с наш консултант, който ще ви уведоми за цената и срокът на изработка.

Гаранционното обслужаване се поема от съответната фирма производител. При предяване рекламация онлайн магазин Sleepzone.bg предоставя на потребителя гаранционен формуляр.

Да, може да бъде издадена фактура за всички артикули посочени в онлайн магазин Sleepzone.bg. Необходимо е при направа на поръчка да посочеите висчки необходими данни. 

Да, всички продукти в онлайн магазин Sleepzone.bg са оригинални в съответствие с дадения производител.

За да изберете с точност размера на матрака или подматрачната рамка, трябва да измерите пространството, където ще ляга матрака/рамката. Това е т.нар. "светъл отвор". Рамката и матрака трябва да са с един и същи размер.

Еднолицевите матраци са с вградена подматрачна рамка и не изискват закупуването на друга. Те могат да се използват само от едната страна. При двулцевите се изисква използването на рамка или хотелска основа/легло. Те могат да се обръщат периодично и да се използват от двете страни.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

При възникнал проблем с поръчка, свържете се с нас на посочения телефон или в чат системата на сайта. Ние ще ви съдействаме.

Според Закона за защита на потребителя (ЗЗП), всеки потребител има право да върне закупен продукт в рамките на 14 дни, като транспортните разходи в този случай са за сметка на потребителя. Пълните условия прочетете в раздел ПОЛИТИКА ЗА ВРЪЩАНЕ в нашите общи условия.